Refund policy

Cancellation Policy

As we aim to process orders as fast as possible we advise you to get in contact with us at support@zelmea.com as soon as possible after ordering if you wish to cancel.

Most cancellations can be done within 1-2 hours of ordering (although please note even within this time frame it may not always be possible). If this time frame has passed and your order has been processed, once you receive it you can return it to us for a refund.

Return & Refund Policy

We want you to love your skin and feel confident using the Bacne Out Bar™. That’s why we offer a risk-free 60-day money-back guarantee.

60-Day Skin Commitment Guarantee

We’re confident the Bacne Out Bar™ can help you achieve clearer skin — but we understand that everyone’s skin is different.

If you’ve used the Bacne Out Bar™ consistently for 60 days and haven’t seen the results you were hoping for, we’ve got you covered. You’ll have 30 days after your 60 day trial period to request a full refund — no return necessary.

To qualify:

Use the Bacne Out Bar™ as directed for a full 60 days
Take clear before and after photos to show your progress
Email us at support@zelmea.com with your order number, photos, and a brief explanation of your experience

We use your feedback to improve and ensure our products truly work for everyone.

Note: This guarantee only applies to first-time purchases of the Bacne Out Bar™.

To start a return, you can contact us at support@zelmea.com

Returns for Unused Items
If you purchased the product but haven’t opened or used it, you may return it within 60 days of receiving it. To be eligible, the item must be unused, unopened, in its original packaging, and in the same condition you received it.

To start a return, contact us at support@zelmea.com. Our support team will respond within 48 hours. Please include your order number and reason for return.

If your return is accepted, we’ll send you instructions on how and where to send your package. Customers are responsible for return shipping costs.

*We reserve the right to refuse a refund if the above conditions are not met*

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Not withstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at

Cancellation Policy

As we aim to process orders as fast as possible we advise you to get in contact with us at support@zelmea.com as soon as possible after ordering if you wish to cancel.

Return & Refund Policy

If you have any questions regarding our returns policy please contact us at support@zelmea.com where our support team will get back to you within 48 hours.

We have a 60-day return policy, which means you have 60 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unused, with tags, and in its original packaging, unopened. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at support@zelmea.com

If your return is accepted, we’ll send you instructions on how and where to send your package. Please note *The customer is responsible for the shipping costs. Items sent back to us without first requesting a return will not be accepted. If your return was accepted we will issue a refund to your original payment method selected at checkout. Please note that all *priority processing and shipping costs are not eligible for a refund once the order is placed and you will be refunded for the item only.

You can always contact us for any return questions at support@zelmea.com. To expedite the process please make sure you clearly state your order number along with the issue/concern in the email.

*We reserve the right to refuse a refund if the above conditions are not met*

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.